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Shipping Policy

Effective Date: June 1, 2025

1. Order Processing Time

Orders are processed within [Insert Timeframe] business days. Orders placed after [Insert Cutoff Time] will be processed the next business day. Processing times may be extended during holidays or promotional events.

2. Shipping Methods and Costs

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within [Insert Timeframe]

  • Expedited Shipping: Estimated delivery within [Insert Timeframe]

  • Express Shipping: Estimated delivery within [Insert Timeframe]

Shipping costs are calculated at checkout and may vary based on location, product weight, and selected shipping method. We offer free shipping for orders over [Insert Minimum Purchase Amount] within eligible locations.

3. Shipping Restrictions

Certain products may have shipping restrictions due to legal regulations or logistical challenges. These include:

  • Restricted items: [List any applicable product restrictions]

  • Limited shipping locations: [List countries or regions you do not ship to]

4. International Shipping

We offer international shipping to select countries. Additional customs duties, taxes, or import fees may apply and are the responsibility of the recipient. Delivery times may vary due to customs processing.

5. Tracking Information

Once your order has shipped, a tracking number will be emailed to you. You can track your shipment using the provided link or through the carrier’s website.

6. Returns, Exchanges, and Cancellations

  • Returns: We accept returns within [Insert Timeframe] of delivery. Items must be unused and in original packaging.

  • Exchanges: If your item is damaged or incorrect, contact us for an exchange within 30 Days.

  • Cancellations: Orders can be canceled [Insert Cancellation Window] before they ship. Once shipped, cancellations are not possible.

  • Lost/Damaged Orders: If an order is lost or damaged, please contact us at aidan@overheadstudios.ca for resolution.

7. Service Interruptions

Shipping times may be affected by holidays, severe weather, or unforeseen disruptions. We will notify customers of any delays as soon as possible.

8. Contact Information

For shipping-related inquiries, please contact us at:

📧 Email: aidan@overheadstudios.ca
📞 Phone: 236-550-4284

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